At FoxLink Design, we are committed to providing high-quality products and exceptional customer service. We understand that sometimes things don’t work out as expected, and we want to ensure that our customers feel confident in their purchases. If you are not fully satisfied with your order, please review the following detailed refund policy.
Eligibility for Refunds
To qualify for a refund, the following conditions must be met:
Time Frame: Refunds must be requested within 10 days from the date of delivery.
Condition of Item: The item must be unused, in its original condition, and with all original tags, packaging, and accessories intact.
To qualify for a refund, the following conditions must be met:
Final Sale Items: Any products clearly marked as “Final Sale” or “Non-Refundable” at the time of purchase are not eligible for a refund.
Personalize items. Most of the cufflinks are made according to the customers request, these items cannot be returned.
Requesting a Refund
To initiate a refund, please follow these steps:
1. Contact Us: Reach out to me at foxlinkdesigns@gmail.com or use the contact form on our website with the following details:
Your order number
The item(s) you wish to return
A brief explanation of why you’re requesting a refund or Exchange (optional but helpful)
2. Return Instructions: If your refund request is approved, we will provide you with instructions on how to return the product (if applicable). This may include a return label, address details, and any necessary documentation. Please follow these instructions carefully to ensure the return is processed smoothly.
3. Return Shipping: If the refund is due to a mistake on our part (e.g., incorrect, damaged, or defective items), we will cover the return shipping costs. For all other returns, the customer is responsible for the return shipping fees.
Processing Your Refund
Once we receive the returned item, or after reviewing your refund request, we will process your refund. Please allow up to 5-10 business days for your refund to be processed and for the funds to be credited back to your original method of payment.
Payment Method: Refunds will be issued to the same payment method used during the original purchase (credit card, PayPal, etc.).
Processing Time: After we approve and process your refund, it can take up to 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
Damaged or Defective Items
If your item is damaged or defective upon arrival, we apologize for the inconvenience. Please follow these steps:
Report Damage/Defects: Contact us immediately upon receiving a damaged or defective item. You will need to provide clear photos of the damage or defect along with your order number.
Return or Exchange: We will either send you a replacement product at no extra charge or offer you a full refund, depending on your preference and product availability.
No Extra Charges: We will cover the cost of return shipping for damaged or defective items.
Exceptions and Limitations
While we want to ensure your satisfaction, there are some circumstances where refunds may not be possible:
Used or Altered Items: Refunds will not be issued for items that have been used, worn, or altered in any way. This includes removing tags, using the product, or modifying the item.
Non-Refundable Products: As noted, certain items like personalize products, and final sale items are not eligible for a refund.
International Returns
If you are returning a product from outside the country of purchase, please note:
International Shipping: Return shipping costs are the responsibility of the customer, and we are not responsible for any customs duties, taxes, or import fees incurred during the return process.
Currency Differences: Refunds will be issued in the original purchase currency, and we are not liable for any currency fluctuations or exchange rate differences that may occur between the time of purchase and refund.
